返金ポリシー
At Flight Club, we want every customer to shop with confidence. Please read our return and refund policy carefully before placing an order.
Return Window
We accept return requests within 30 days after your order is delivered.
To request a return, please contact us first:
Email: [email protected]
Please include your order number, the email address used at checkout, and the reason for your return request.
Return Eligibility
To be eligible for a return or exchange, the item must be returned to us first and must pass inspection.
Returned items must meet the following conditions:
- The item must be unworn and unused
- The item must be in the same condition as received
- The item must have no stains, odors, creases, damage, or signs of wear
- The original shoe box, packaging, tags, and accessories must be included
- The item must be in resellable condition
- The return must not affect secondary sale
Please do not place shipping labels, tape, stickers, or markings directly on the original shoe box. The original shoe box must be placed inside another shipping box when returned.
Items that are worn, used, damaged, washed, altered, missing packaging, or not in resellable condition will not be eligible for a refund or exchange.
Return Process
Before sending any item back, please contact us for return instructions.
Email: [email protected]
Returns sent without prior approval may not be accepted.
After we receive your returned item, our team will inspect the product carefully. A refund or exchange will only be approved if the item is unused, unworn, in original packaging, and does not affect secondary sale.
Refunds
Once your return is received and approved after inspection, your refund will be processed back to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
If the returned item does not meet our return conditions, we reserve the right to refuse the refund. In that case, the item may be returned back to you, and additional shipping costs may apply.
Exchanges
Size exchanges are subject to availability.
Because many products on Flight Club are limited drops, clearance items, or limited-size inventory, some sizes may sell out quickly. If your requested size is no longer available, we may offer a refund or another available option after the returned item passes inspection.
Damaged, Defective, or Wrong Items
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Email: [email protected]
Please include your order number and clear photos of the issue so our team can review it and help resolve the problem.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to our error.
Original shipping fees are non-refundable unless the return is caused by our mistake.
Order Cancellations
Orders can only be canceled before they are processed or shipped.
If you need to cancel an order, please contact us as soon as possible:
Email: [email protected]
Once an order has been processed, packed, or shipped, cancellation may no longer be available.
Clearance and Limited Drop Notice
Many items on Flight Club are part of limited drops, warehouse clearance deals, or limited-size inventory. Sizes and quantities may be limited. Once a size sells out, restock is not guaranteed.
Clearance items follow the same return inspection requirements unless an item is clearly marked as final sale.
Contact Us
For return, refund, exchange, or order questions, please contact us:
Flight Club
Address: 28 Ravenswood Road, London, England SW12 9PJ, United Kingdom
Email: [email protected]
Last updated: October 8, 2026